Shipping In Tektel we always try to ship your product as quickly as possible. Its our goal to ship your item(s) within one business day, as long as the order is placed before 2:00 pm (PST/PSD)(or on Monday if we receive payments over the weekend). We understand that you are anxious to get your hands on your merchandise as quickly as possible. Sales Tax: For shipments to California addresses we are required by State law to collect 7.75% sales tax on your item. Policy •We ship ONLY to the shipping address in your eBay account order. If you require a change of address, we would need you to cancel your order and place a new one with the correct address • We are not responsible for missed shipments if your address is incorrect • Tektel offers free shipping in all our products, to the continental USA • Same day shipping on orders before 2:00 pm PST • We ship with UPS, USPS, and FedEx depending on the item and location Returns At Tektel, our business built on satisfying 100% of our customers 100% of the time. Please notify us before you leave negative feedback, and we will do our best to remedy the situation. At Tektel, our business depends on satisfying all of our customers all of the time. If for whatever reason, the item that you receive does not match the description, we are happy to work with you on resolving the issue. Below are the pre-conditions for authorizing refunds on returned items: Terms & Conditions • The buyer must notify Tektel of the issue within 30 days of receiving the item. • Refunds can take up to 10 days to process once the items are received at our facility, but we will do everything we can to process refunds as quickly as possible. • 30-Day money back guarantee. • Please return item to address shown on package. • Return shipping label is free, however a restocking fee (starting at 20% product cost) will apply, depending on the product packaging condition. • Return shipping label is free, however a restocking fee (starting at 20% product cost) will apply, depending on the product packaging condition. • Return shipping label is free, however a restocking fee (starting at 20% product cost) will apply, depending on the product packaging condition. • The original receipt or a record of the purchase is REQUIRED on all returns. • Return products must also be in its original condition including box, UPC bar code, packaging and all other accessories. • Shipping and handling is non-refundable. • Please be aware that although some of our items are offered with free shipping, our actual outbound shipping costs will be deducted from the refund.
